ordering | processing | security | returns | international | privacy | contact Shopping on Our Site To shop on our site, browse for items by navigating from our table of contents page, viewing all our brands, or searching for a particular item. like to order. Adding Items to Your Shopping Cart If you want to order an item, click the "Buy Now" button on the detail page. Use the top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the view cart button at the top of every page. Checking Out Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, or that you would like to order fewer or more of that item than selected, click on the "change" link to the right of that item. You will then be able to delete that item from your basket, or change the quantity. When you are satisfied with your selections and are ready to order, click on the "Buy Now" link. You will be taken to the first page of the order form. Tell us where you would like to ship your order. If your billing address is the same, then check the box to indicate that your billing and shipping address are the same. If they are different, enter you billing information. Click on NEXT and we will calculate your shipping charge based on the items you've ordered and where they are being shipped. Credit Card information Review your shipping charges, and total, then enter your credit card information. and click on Next. Once you've placed your order, you'll reach a page that will give you a confirmation of your order. We will also send you an e-mail message to your address as a secondary confirmation of your order. Concerned about security? Check out our Secure Transaction Guarantee.   ordering | processing | security | returns | international | privacy | contact How We Process Your Order Most items we carry ship within one business day and take 5-8 business days to deliver within the US and 12-14 days to deliver overseas. If an item you have ordered is not in stock at the time the order is placed, one of our customer service representatives will contact you to give you the new ship date, and to verify that you would still like to place the order. Your credit card is never charged until we verify that the item is in stock. If you have questions regarding shipping or the status of your package, please contact Amy by email support@twomblynursery.com or phone 203 894 9368.   ordering | processing | security | returns | international | privacy | contact Credit Card Fraud Prevention We take extensive measures to insure that your credit card information is protected. Our Secure Transaction Guarantee protects you from fraudulent charges online. When a warning flag is signaled to our customer service personnel we automatically imitate a fraud screening process to insure that your card information is not being used without your authority. Why do we ask for a signed photo copy of your credit card? If the shipping address for your order is not on record with your credit card company (for example, you are sending it to your work location) then the only way we have of verifying that someone else does not have your credit card information is by asking you to photo copy your card. If your card information had been stolen from another website --the most common source of fraud on the internet-- then the thief will not be able to provide photocopy proof of possession of your card to us. Without either proof of physical possession or, a match on your shipping address, we will not ship products or charge your card. It's just another way we protect your information on the internet. Check out our Secure Transaction Guarantee.   ordering | processing | security | returns | international | privacy | contact Returns Returns at Twombly Nursery are easy! All you need to do is contact our Customer Service Department (support@twomblynursery.com), and let us know the reason for the return. We will then let you know where to direct the package. As long as it is within 30 days of receipt of your shipment, you may return ANY items for an exchange or full refund (We'll even refund the shipping cost if the return is a result of our error.) Items that are returned more than 30 days after delivery, or in un-sellable condition, or missing parts, will be charged a re-stocking fee of 15% at our discretion.   ordering | processing | security | returns | international | privacy | contact International Orders We are happy to accept international orders from almost any country!* In this case, after the order is placed, you will be contacted by one of our customer service representatives to gather any additional information that is necessary for us to ship the product to your country. You must respond to this contact for your order to placed. In addition, all orders are subject to any duties and taxes at the customer's expense. *We're sorry, but due to problems we have encountered in the past, we no longer ship to Mexico or Indonesia.   ordering | processing | security | returns | international | privacy | contact Privacy Statement We value your patronage and respect your privacy. Your information kept confidential and is never sold to mailing lists. Concerned about security? Check out our Secure Transaction Guarantee.   ordering | processing | security | returns | international | privacy | contact Contact Us Online Shopping Customer Support Contact Customer Service for our online shopping service between 9-5 EST, Monday through Friday, or by email anytime. We are happy to help! Twombly Nursery 163 Barn Hill Rd Monroe, CT 06468 Phone: 203.261.2133 Email: Twombly Nursery Online Order Support Phone: 203 894 9368 Email: web: www.twomblynursery.com